Support
Topics covered here: Contacting Customer Support, response times, and getting help with your order or account.
How can I contact Customer Support?
Our Customer Support team is here to help with any questions regarding your order, products, returns, or your account.
The quickest way to reach us is through the Contact page, accessible from the top navigation menu of our website.
Alternatively, you can contact us directly by email at
contact@studioluminis.com. We aim to respond to all enquiries as quickly as possible.
I couldn't find the answer to my question. What should I do?
Our Help Center covers the most common topics, including orders, shipping, returns, payments, and customer accounts.
If you still need assistance, please don't hesitate to contact our Customer Support team via our Contact page or by email at
contact@studioluminis.com. We'll be happy to help.
What information should I include when contacting Customer Support?
To help us assist you as efficiently as possible, please include:
- your order number (if applicable);
- the email address used to place your order;
- a detailed description of your request;
- any relevant photos or documents, if necessary.
Providing this information allows us to process your request more quickly.
How long does it take to receive a reply?
We strive to respond to all enquiries as promptly as possible.
Response times may vary depending on the volume of requests, but we aim to reply within 1–2 business days. During busy periods, it may take a little longer, and we appreciate your patience.