Shipping policy

Last updated: October 2026

Shipping Destinations

Studio Luminis currently ships to Spain, eligible European Union countries and the United States.

All orders are dispatched from our studio in Madrid, Spain.

If your country is not available during checkout, we are currently unable to ship your order to that destination through our online store.

Shipping Rates

Shipping rates depend on the destination and the characteristics of the order.

The applicable shipping rate will be clearly displayed at checkout before payment.

Processing Times

Many Studio Luminis pieces are individually produced, finished or prepared after an order is placed.

Unless otherwise indicated on the relevant product page, please allow approximately 5–7 business days for your order to be prepared before dispatch.

Processing times are separate from shipping transit times.

For custom, personalised or larger orders, processing times may be longer. Where appropriate, an estimated timeframe will be communicated before or after the order is placed.

Estimated Delivery Times

Once your order has been dispatched, estimated transit times are:

Spain: approximately 2–4 business days.

European Union: approximately 5–8 business days.

United States: approximately 5–10 business days.

These delivery times are estimates and may vary depending on the destination, carrier, customs processing and circumstances outside our reasonable control.

International Shipping & Customs

Orders shipped to the United States are dispatched from Spain using international shipping services.

International shipments may be subject to customs inspections, import duties, taxes or administrative clearance fees.

For US orders, Studio Luminis generally arranges and prepays applicable import duties and customs processing charges through its shipping provider when supported by the selected service.

While we aim to minimise unexpected customs charges, additional fees may occasionally arise depending on customs requirements and the selected shipping service.

If you are asked to pay unexpected import charges upon delivery, please contact us at contact@studioluminis.com before making any payment so that we can review the situation.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when tracking is available for the selected shipping service.

Please allow some time for tracking information to become active after the shipping label has been created or the parcel has been handed over to the carrier.

Delivery Delays

Occasional delays may occur due to carrier operations, customs procedures, peak periods, adverse weather, strikes or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at contact@studioluminis.com, and we will assist you in checking the status of the shipment.

Damaged Parcels

If your parcel arrives visibly damaged, please photograph the external packaging before opening it whenever possible.

If the product itself has been damaged during transport, please contact us as soon as reasonably possible at contact@studioluminis.com and include your order number and photographs of the packaging and damaged item.

Your statutory rights regarding damaged, defective or non-conforming goods are not affected.

Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once the parcel has been handed over to the carrier.

Additional shipping costs resulting from a parcel being returned because of an incorrect or incomplete address may be charged to the customer where permitted by applicable law.