Shipping policy

Last updated: August 2026

Shipping destinations

Luminis Studio currently ships to Spain and other European Union countries available at checkout.

If your country is not available during checkout, we are currently unable to ship your order to that destination through our online store.

Shipping rates

Spain
Standard shipping is free for all orders.

European Union (excluding Spain)
Standard shipping is €8.99 for orders under €150.
Standard shipping is free for orders of €150 or more.

The applicable shipping rate will be displayed at checkout before payment.

Processing times

Many Luminis Studio pieces are individually produced, finished or prepared after an order is placed.

Unless otherwise indicated on the relevant product page, please allow approximately 5–7 business days for your order to be prepared before dispatch.

Processing times are separate from shipping transit times.

For custom, personalised or larger orders, processing times may be longer. Where appropriate, an estimated timeframe will be communicated before or after the order is placed.

Estimated delivery times

Once your order has been dispatched, estimated transit times are:

Spain: approximately 2–4 business days
European Union: approximately 5–8 business days

These delivery times are estimates and may vary depending on the destination, carrier and circumstances outside our reasonable control.

Order tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when tracking is available for the selected shipping service.

Please allow some time for tracking information to become active after the shipping label has been created or the parcel has been handed over to the carrier.

Delivery delays

Occasional delays may occur due to carrier operations, peak periods, adverse weather, strikes or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at contact@studioluminis.com and we will assist you in checking the status of the shipment.

Damaged parcels

If your parcel arrives visibly damaged, please photograph the external packaging before opening it whenever possible.

If the product itself has been damaged during transport, please contact us as soon as reasonably possible at contact@studioluminis.com and include your order number and photographs of the packaging and damaged item.

Your statutory rights regarding damaged, defective or non-conforming goods are not affected.

Incorrect or incomplete addresses

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once the parcel has been handed over to the carrier.

Additional shipping costs resulting from a parcel being returned because of an incorrect or incomplete address may be charged to the customer where permitted by applicable law.