Return and refund
Topics covered here: How to return an order and our refund policy. Please find more details about our Refund Policy in our Terms & Policies.
Can I return my order?
Yes. You may request a return within 30 days of receiving your order.
To be eligible, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
Before returning any item, please contact us at
contact@studioluminis.com. Once your request has been reviewed, we will provide you with the return instructions and the appropriate return address.
What if my item arrives damaged or incorrect?
Please inspect your order as soon as it is delivered.
If your item is damaged, defective, or if you have received the wrong product, contact us immediately at
contact@studioluminis.com. We may ask you to provide photographs of the item and its packaging so we can assess the issue and offer the most appropriate solution.
How long does it take to receive my refund?
Once we have received and inspected your returned item, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
Who pays for return shipping?
Unless your item is damaged, defective, or incorrect, customers are responsible for the cost of returning their order.
We recommend using a tracked shipping service, as we cannot be held responsible for returns lost during transit.